Submitted by Peter Merckx on 12 May, 2008 - 13:21

Dear All, Since this morning my USB Key refuses to work, normally a red light is on for telling that it is working.

The light is not there anymore on my transcend USB Key.

When I plug the USB in my laptop, on the my computer explorer I can see removab le disk E, when I remove the USB removable disk E is gone. Before when I plugged in the USB it opened in G.

What can I do, how can I recover all my data?

Thanks Peter (from Bweducconsult in Mali - see Kabissa Profile)

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Submitted by Sokari Ekine on 12 May, 2008 - 14:09.
Peter May I advise you not to write your email address in blog posts as it could be picked up by spammers. Instead write it out as follows: petermerckx at bweducconsult dotorg Re your USB Key - you could try it on another computer and if that doesnt work then it could be it is broken. Sokari Ekine Community Coordinator - Kabissa
Submitted by Kabissa Community on 12 May, 2008 - 20:29.

Hi Peter,

I'm sorry to hear you are having trouble with your USB key - that certainly is unlucky! I hope you have been keeping backups of the data so you are not too inconvenienced. 

Without particular USB knowledge but with troubleshooting knowledge, let me give you some more things to try:

  • reboot your PC wihtout the key in it, and then insert it after it has loaded up - and see if it then works
  • if you have other USB ports, try putting it in another USB port
  • as Sokari suggests, try it in another computer and see if it works
  • examine the key itself for cracks or loose connections - perhaps you can wiggle the connection so it works
  • check for a "lock" on the key - some of them have this to prevent them from being used or written over

Perhaps other members have other suggestions. Good luck, and let us know how you get on!

Cheers,

Tobias

ps - I'd go further than Sokari to suggest that you leave out your email address altogether and allow people to contact you via a comment on your blog post - so that everyone benefits from the learning - or to contact you directly via the contact form on your Kabissa profile page. 

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