Update on Kabissa Server Hard Drive Failure

We are terribly sorry to have to report that the Kabissa server hard drive failed completely on Wednesday, February 22, and while we were able to recover nearly all data successfully from a backup from Monday, we learned today that unfortunately irreparable damage has been done to many of our databases. This database damage causes problems in particular with logging into e-mail and makes it impossible to log into the Plesk domain control panel.

We understand how important your email mailboxes, mailing lists and websites are and are taking this situation very seriously. We have been working constantly on this problem since it emerged yesterday morning, and have an emergency plan to get the situation stabilized as quickly as possible.

In the meantime:

• Until the problems are resolved, please use (or send carbon copies to) an alternate e-mail address not hosted on Kabissa, and do not try to update your website hosted on Kabissa.
• If you are having difficulty logging into Kabissa webmail, please try using http://www.saidia.org/mail which relies less on the database
• We will be posting updates at http://www.kabissa.org but please keep in mind that in the course of fixing the problem it may be unavailable from time to time. We will do our best to ensure that everyone is informed of our progress.
• Please direct any questions to kabissa - we will be monitoring this mailbox closely and will answer questions promptly

We apologize for the inconvenience caused by this severe disruption of Kabissa hosting services!