As previously announced, the Kabissa server suffered a hard drive failure on Wednesday. We apologize for the inconvenience this causes to Kabissa member organizations, and are taking this situation very seriously and are working very hard to bring the server back to normal as quickly as possible.

The good news is that since Wednesday we were able to recover all essential data and get services running again. You should be able to use your e-mail, websites and mailing lists as usual - if you are having any problems at all please contact us immediately at support.

Unfortunately, there are still some recurring problems with the databases used by our Webmail system and the Plesk Domain Control Panel. We are concerned about the possibility that this type of event could happen again, and that other new problems might crop up resulting from the hard drive crash.

The Server Migration

We were planning on doing a major server migration to a newer, larger and more reliable server soon, but given the circumstances we have decided to go ahead and do this immediately. We have ordered a new server and hired consultants specializing in server migrations. The server is scheduled to come online tomorrow and the consultants have already begun making preparations.

On Monday they will begin migrating our data and we should be moved to the new server by Thursday or Friday of next week.

According to the consultants, there will be little service disruption. If and when any server downtime is planned, we will notify members by e-mail in advance.

Issues we may face before, during, and after the migration

Please keep in mind that server migrations are no small task, especially on a server that has had such a severe hard drive crash. While we do not anticipate extended downtimes, please be aware that the server may be unavailable or be slow at certain times. We will do everything possible to minimize this, and to quickly bring the server back up should it go down. We will keep you apprised of progress via the Kabissa website and e-mail alerts to members.